Our Commitment to You
Quality service promise. We're committed to providing reliable watermark removal service. If our service genuinely fails to work as promised, we're happy to make it right.
We understand that trust is earned through quality service. While each file processed incurs real computational costs on our end, we believe in being fair when our service doesn't meet expectations.
When Refunds Are Available
We will consider refunds in cases where our service genuinely fails to deliver:
- Technical failures that prevent file processing from completing
- Significant service outages that prevent you from using your subscription
- Complete failure to remove watermarks (not partial removal or quality differences)
Processing Costs
Please understand that every file processed incurs real cloud computing costs. We can't offer refunds for services that worked as intended, even if the results don't meet personal expectations.
Trial Usage Policy
Our trial allows you to test our service with real file processing. If you decide to cancel during the trial period, you'll only pay for the files that were successfully processed at $5.00 per completed file.
Fair usage. This ensures fairness for both sides — you get to test the service with real processing, and we cover the computational costs for files that provided value to you during the trial.
How it works
- Successfully processed files during trial: $5.00 each
- Usage calculated from trial start to cancellation date
- Only completed, downloadable files are counted
- Failed processing attempts are never charged
Subscription Management
You have full control over your subscription and can cancel anytime through your account billing page. Here's what happens when you cancel:
- Cancellation takes effect immediately
- No further billing will occur
- Trial users pay only for successfully processed files ($5.00 each)
- Access to premium features ends immediately
Need help instead? Before canceling, consider reaching out to our support team. We're often able to help resolve issues or provide guidance to get better results from the service.
Getting Help & Refund Requests
We're here to help. Whether you're experiencing technical issues, have questions about our service, or believe you qualify for a refund, please reach out to our support team at support@sora-watermark-remove.com.
Technical support
Issues with processing, account access, or service functionality.
Refund requests
If you believe our service failed to work as promised, we'll review your case. Please include your transaction details and describe the specific issues you encountered. We review each case individually and aim to respond within 24-48 hours.
This refund policy is effective as of the date you first use our service and applies to all users. By using our service, you acknowledge that you have read, understood, and agree to this refund policy.